Privacy and Cookie Policy
When you visit the Suttles website or shop at the Online Stone Depot, you provide us with your information. This Privacy Policy explains what information we collect and how we use it.
Suttles is committed to protecting your privacy and complying with data protection laws.
Any payments made via PayPal will be subject to the PayPal Privacy Policy.
Information we collect from you and how we use it
We will collect information about you when you:
- Buy or return things on the Online Stone Depot
- Shop online (either as a guest or using your account)
- Sign up for news, offers and/or competitions
How do we use the information we collect?
We may use the information provided by you in a variety of ways, including:
- To answer questions or provide you with information you’ve requested
- To process your order or manage your account
- To help with any questions if you’ve started an order but not completed it
- To keep track of sales and enquiries
- To contact you for your views on our products and services
- To keep you informed about the products and services we offer
- To notify you about important changes to our site or services
How we protect your information
We take the protection of your personal information seriously and have appropriate physical and technological security measures in place to keep it safe. Internally, we restrict access to personal information. Only employees who need the information in order to do their jobs have access to it. Your information will be stored in the UK and will not be transferred to any other country.
Changes to our privacy policy
We keep our Privacy Policy under regular review and if we change our Privacy Policy we will post those changes on this page so that you are always aware of what information we collect and how we use it. This policy was last updated in December 2017.
Your Rights
You may request details of the personal information we hold about you, and ask for it to be removed from our systems. For more information email us at info@suttles.co.uk or call 01929 439444.
What we collect
We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
| Cookie Name | Cookie Description |
|---|---|
| FORM_KEY | Stores randomly generated key used to prevent forged requests. |
| PHPSESSID | Your session ID on the server. |
| GUEST-VIEW | Allows guests to view and edit their orders. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history, if you have asked for this. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
| MAGE-CACHE-SESSID | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-STORAGE | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-STORAGE-SECTION-INVALIDATION | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-TIMEOUT | Facilitates caching of content on the browser to make pages load faster. |
| SECTION-DATA-IDS | Facilitates caching of content on the browser to make pages load faster. |
| PRIVATE_CONTENT_VERSION | Facilitates caching of content on the browser to make pages load faster. |
| X-MAGENTO-VARY | Facilitates caching of content on the server to make pages load faster. |
| MAGE-TRANSLATION-FILE-VERSION | Facilitates translation of content to other languages. |
| MAGE-TRANSLATION-STORAGE | Facilitates translation of content to other languages. |
Please note that the following third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third party cookies are likely to be analytical cookies or performance cookies or targeting cookies:
| 3rd Party Name | Purpose | More information |
|---|---|---|
|
Google reCAPTCHA |
Google reCAPTCHA is used to protect the forms on this website from spam. |
|
|
Google Analytics |
Google Analytics is used to collect anonymous user statistics. |
